Customer Care & Retention Specialist – State Farm Agent Team Member

Consuelo Miller State Farm Agency | Pompano Beach, FL

The Consuelo Miller State Farm Agency is seeking a proactive, organized, and customer-focused Customer Care & Retention Specialist to join our team.

We are looking for a strong communicator and problem-solver who takes ownership of customer concerns, builds lasting relationships, and is committed to preventing cancellations and retaining business.

The ideal candidate is personable, persistent, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

Customer Retention/Remarkable Customer Service
Task Management
Performance Goals
Documentation & Account Management

Qualifications

Previous experience in customer service, retention, insurance, or account management preferred.
Confident handling objections, difficult conversations, and customer concerns.
Proactive, persistent, and solution-oriented mindset.
Highly organized, dependable, and detail-oriented.
Ability to multitask and work efficiently in a fast-paced environment.
Strong sense of accountability and follow-through.
Insurance licensing preferred or willingness to obtain required licenses.

Join Our Team!

If you enjoy helping people, solving problems, and building lasting customer relationships, we want to hear from you!

Apply today to join the Consuelo Miller State Farm Agency!

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Pompano Beach, FL and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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Customer Service Representative - State Farm Agent Team Member

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